What we do

Wolverhampton Information, Advice and Support Service

We are a statutory and confidential service working with parents, carers, children and young people. We offer free and impartial information, advice and support on matters relating to a child or young person's special educational needs or disability from birth to 25 years.

Wolverhampton Information, Advice and Support Service can help you to:

Understand more about SEND support

Develop good relationships with professionals

Prepare well for meetings

Express yours and/or your child’s views

Understand processes and paperwork

We offer information, advice and support about:

  • Education, health and social care matters and relevant law
  • Support available in schools, early years & post 16 settings
  • Funding arrangements and personal budgets
  • How needs are identified and met
  • Disagreements and moving forward
  • Exclusion from school

Based on your circumstances our skilled and supportive team can offer individual support which may include:

  • Support at and preparing for meetings
  • Help to understand and complete paperwork
  • Help to participate in discussions and decision making
  • Liaising with other services and organisations
  • Looking at positive outcomes

Our friendly and flexible service also offers:

  • A regular magazine and other resources
  • A regular E- Bulletin
  • Information events and learning opportunities
  • Opportunities to meet others in a similar situation
  • Help and support to navigate the Local Offer
  • A listening ear

Influencing policy and practice

We work with national and local organisations and teams to influence policy and change or improve practice. We aim to ensure children and young people with additional needs and their parents and carers have their views heard and are involved in the planning and shaping of services they receive.


We offer an extensive SEND training package for parents, carers and young people to feel confident in participating in discussions and decision making. Parents, carers, young people and professionals can access a variety of informative sessions including how children and young people are supported through the Graduated Approach of SEN support, and the Education, Health and Care needs assessment and annual review processes.

To register for our coming events, please visit IASS Training Events.

WIASS Advisory Group

The WIASS Advisory Group aims to ensure the continued development and best practice of our service in a way that best meets the needs of children and young people with SEND in Wolverhampton and their parents and carers. The group includes representatives from education, health, social care, parents/carers, young people, IASS and other partners. If you are interested in becoming a member of the group or our Young People Advisory Group please contact us.

of respondents found the information and advice given to them was helpful
of those who have accessed the service say WIASS has made a difference
of respondents were very satisfied with the service
of people confirmed they would recommend WIASS to others

“WIASS attended meetings with me and went with me through my son's EHCP, when I needed the support most. They always listened carefully and have always been very supportive and empathetic. It made my life easier and it all helped me to understand better what I had to deal with. It also gave additional voice to my son's needs, which was sometimes the only thing we needed.”

“I wasn’t expecting such a quick response but obtained a same day response with a lot of positive, friendly and helpful advice regarding my enquiry!”

“I've used this service for well over a year now and every meeting/discussion we attended felt like I had a voice. Not only are they extremely knowledgeable they help to navigate the confusing and complicated world of additional needs with my child’s best interest at the centre. Thanks to the help and support myself and my child have a better relationship with school and outside services.”

“I would just like to say you are a breath of fresh air. Your support and extensive knowledge has been outstanding. I really do recommend your service to everyone who's in the same boat as us. Will forever be indebted to your incredible service.”