What to expect from us?

Our service is always:


Free to useFree

You do not have to pay anything.


PrivateConfidential (Private)

The staff at the service will not tell other people what you have said.
The only time they would is if someone was in danger of being hurt. Or if you had agreed that it was ok.
The staff will always speak to you first if they are going to share your information with someone else.

FairImpartial (Fair)

Staff in the service will not take sides or tell you what to do.
They will give you information about what the law is and what your choices are. They will help you make your own decisions.

You have a right to get information, advice and support on your own or with parents or carers. It is up to you.


The National IASS service has created a video to explain the information as well. You can watch this below: