We are always keen to hear feedback about your experience of our service so that we can improve and make sure what we offer is making a difference.

Calling parents, carers and young people

If you are a parent/carer or a young person who has used our service, please complete our survey  to let us know what you think.

Read our service feedback report April 2019-January 2020

Calling colleagues

We work extensively with professionals from schools, local authority, health and other services.  Your feedback is really important.  Please can you complete this very short survey and let us know what you think.

Read what colleagues have said about us here

Complaints and concerns

We hope that you are satisfied and that there is no need to make a complaint about the Information, Advice and Support Service.

In the event that you wish to complain, you should contact Lucy Harris (Information, Advice and Support Service Manager):

  • Tel: 01902 556945
  • E-mail:
  • Write to: Lucy Harris, IASS Manager, The Gem Centre, Neachells Lane, Wednesfield, Wolverhampton, WV11 3HT.

Please include your contact details in order to discuss and follow up any concerns.